Manufacturing Quality Function Deployment: Literature Review and Future Trends

Authors

  • Sunday Ayoola Oke University of Lagos

DOI:

https://doi.org/10.4186/ej.2013.17.3.79

Keywords:

QFD, literature review, house of quality, voice of the customer, customer satisfaction, improvement.

Abstract

A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies.

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Author Biography

Sunday Ayoola Oke

Department of Mechanical Engineering, Faculty of Engineering, University of Lagos, Lagos, Nigeria

Published

Vol 17 No 3, Jan 24, 2013

How to Cite

[1]
S. A. Oke, “Manufacturing Quality Function Deployment: Literature Review and Future Trends”, Eng. J., vol. 17, no. 3, pp. 79-103, Jan. 2013.