Manufacturing Quality Function Deployment: Literature Review and Future Trends
DOI:
https://doi.org/10.4186/ej.2013.17.3.79Keywords:
QFD, literature review, house of quality, voice of the customer, customer satisfaction, improvement.Abstract
A comprehensive review of the Quality Function Deployment (QFD) literature is made using extensive survey as a methodology. The most important results of the study are: (i) QFD modelling and applications are one-sided; prioritisation of technical attributes only maximise customer satisfaction without considering cost incurred (ii) we are still missing considerable knowledge about neural networks for predicting improvement measures in customer satisfaction (iii) further exploration of the subsequent phases (process planning and production planning) of QFD is needed (iv) more decision support systems are needed to automate QFD (v) feedbacks from customers are not accounted for in current studies.
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